AI that works inside your rules.

Assist agents, summarize conversations, classify intent and power approved workflows using managed, BYOK or private-model infrastructure.

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AI Reply Drafts

Assist agents with AI-generated reply suggestions, reviewed before sending.

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Conversation Summaries

Auto-summarize long threads so agents get instant context without scrolling.

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Rewrite & Translation

Improve tone, fix grammar, or translate messages into the customer's language.

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Intent Classification

Classify customer intent and suggest tags, assignment or next workflow steps.

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Knowledge-Grounded Answers

Ground AI answers in your product knowledge base or help content.

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Governed BYOK Model

Use your own keys with a managed, private-model infrastructure direction.

Preview Capability: AI Assistant and AI Agents are Preview features. AI-generated outputs should be reviewed before external use unless an explicitly governed workflow authorizes automation.