Bot triggers
Keyword triggers
Trigger a flow when an incoming message matches specific keywords exactly, contains certain words, or matches a regular expression. Useful for FAQs and routing.
Event triggers
Trigger flows based on system events, such as when a new contact is created, a tag is added, or a conversation is opened/closed.
Scheduled triggers
Run flows at specific dates and times, or on a recurring schedule. Perfect for automated follow-ups and reminders.
API triggers
Trigger a specific flow externally using the GB Tick API. You can pass custom variables into the flow to personalize the experience.